Creating a culture of service at Aiken Regional

Aiken Regional Medical Centers is driven by a passion to serve its patients, community and employees.

Did you know?

Aiken Regional Medical Centers originally opened in 1917 and has been at its current location since 1976. UHS acquired the hospital in 1995. Today, Aiken Regional is a 245-bed acute care facility offering a comprehensive range of specialties and services.

Focusing on a culture of service is a high priority at Aiken Regional Medical Centers. By putting service first, patients feel like part of the family and trust the staff to care for them and their needs. You can see this culture exemplified throughout the hospital.

A culture of service means being patient focused. Ask Eric Muhlbaier. As the Director of Patient Advocacy and Volunteer Services, he plays an important role in the patient experience at the hospital. In his job, he routinely asks, “Did we serve the patient?” This simple question often leads to additional actions that ensure the hospital has done all it can for the patient.

Eric’s approach and attitude is exceptional, but at Aiken Regional, it’s typical. “Our hospital is fortunate to have employees and volunteers who represent our hospital with the mission of serving others,” Muhlbaier says. The hospital auxiliary, chaplain services, Mended Hearts and care team volunteers are a key part of enhancing the patient and visitor experience.

Chaplain Services volunteers provide spiritual support based on cultural and religious preferences. Mended Hearts volunteers provide counseling to patients and families of patients with cardiac disease. Care team volunteers spend time with patients to make their hospital stay easier. This is especially helpful for patients who have no family or whose families are unable to visit. Hospital auxiliary volunteers help with directions, escorting, gift shop, patient representation and discharge services.

This culture of service not only applies to patients, but to employees as well. The hospital believes that serving employees translates to better service for patients, which leads to greater patient satisfaction.