Manufacturer Services
& Logistics Support

A Strategic Technical Service and Logistics
Solutions Partner for Medical Technology Manufacturers

Managing Costly Planned and
Unplanned Events Can Slow Innovation

Recalls, field actions, device upgrades or preventive maintenance that spread across the United States can create complicated logistics issues for medical equipment manufacturers that need to communicate effectively with stakeholders and manage technician labor. In fact, device recalls alone have increased by 97% over a 10-year period. For most manufacturers, these and many other challenges can be a distraction from their core strategy and result in added costs, technician staffing challenges and dissatisfied customers.

Optimize Your National Operations with
Local Technical Service and Support

With over 80+ service centers across the country, UHS can provide medical technology manufacturers with strategic, scalable technical service and logistics support. Our technicians are trained and fully certified by our manufacturer partners to provide the level of service they and their customers expect on a wide range of medical devices – from general biomedical to respiratory to specialty systems. That technical expertise, coupled with our ISO 13485:2016 certification, ensures that the services we provide adhere to manufacturer quality standards and your equipment meets all applicable regulatory requirements.

BENEFITS: DRIVE MEASURABLE IMPROVEMENTS

Reduce Equipment Downtime

RAPID RESPONSE

One point of contact
for nationwide support:
80+ service centers and 400+
technicians available on-demand

Reduce Equipment Downtime

QUALITY SUPPORT
& SERVICE

ISO 13485:2016 certified
partner with a sophisticated
quality management system -
and technicians provided
ongoing quality training

Reduce Equipment Downtime

REDUCE OVERALL COSTS

Scalable staffing options offer cost-effective service to meet short or long-term needs

Reduce Equipment Downtime

IMPROVE CUSTOMER SATISFACTION

Your customers’ satisfaction is a priority – minimize disruption and ensure patient-ready equipment availability with on-demand service

OUR MANUFACTURER SERVICES & LOGISTICS PORTFOLIO

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INSTALLATION SERVICES

INSTALLATION SERVICES

New product installations, hardware and software
upgrades, device set-up, configuration and more

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Preventive maintenance
& repair services

Preventive maintenance
& repair services

Flexible staffing options for planned and corrective
maintenance as well as customer coordination

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Device upgrade
& remediation projects

Device upgrade
& remediation projects

Technical and logistics support to efficiently manage recalls,
field actions, and hardware and/or software upgrades

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Project management

Project management

Expertise managing large scale and ad-hoc projects, dedicated project
managers available to see projects through to execution

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Limited release programs

Limited release programs

Ability to work with OEMs with the rollout and
support of new product introductions

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Equipment rentals

Equipment rentals

Potential to support OEMs by identifying and developing
rental solutions for applicable OEM products

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Equipment fleet
logistics services

Equipment fleet
logistics services

Storage, delivery, pick up, processing, and testing
of assets along with Sunshine Act reporting

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Health care experts

Health care experts

Shared customer base, broad manufacturer relationships and
highly trained technicians with expertise on your equipment

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Compliance Support

Compliance Support

Service and documentation to demonstrate compliance
to all applicable regulatory requirements

INSIGHTS FOR MEDICAL EQUIPMENT MANUFACTURERS

Elevate Your Team – Optimize Your Operations

UHS Blog

Discover clinical engineering, supply chain
& equipment management insights

Customer Testimonials

Read what our customers have to
say about the services UHS provides

Case Study

Learn how UHS helped one OEM manage
the remediation of over 130,000 units